Contact Us

If you can’t find what you are looking for, we’re here to help! You can contact us using one of the methods on this page.

  • Please note: Due to Covid-19, we are currently operating with a reduced number of staff in our customer care team. It is therefore taking us longer than usual to respond to emails but please bear with us, we will be in touch as quickly as we can.

    We are also unfortunately unable to answer phone calls at this time.


    We aim to answer emails within 5 working days. If your enquiry is urgent, we recommend you contact us via phone. Emails will be answered Monday to Friday from 9am - 6pm GMT / BST.

  • If you decide to contact us by letter, please include a telephone number or email address so we can respond to you as quickly as possible.

  • Product related queries: Our 2-year guarantee only applies to products purchased from our website. When contacting us, we’ll need to know your order number and product batch code*.

    If you have a complaint about one of our products not purchased directly from our website, please contact the retailer you purchased from in the first instance.

    *For more information about batch codes, please see our Guarantee page.

Contact us by phone

Our lines are open Monday to Friday from 9am - 6pm GMT / BST.

0330 124 2038

Write to us

Joseph Joseph Ltd

100 Union Street, London

SE1 0NL, United Kingdom

Please do not send in products to our office address without contacting us first!

Other enquiries

Product designers or design students

We actively support the development of young designers though our sponsorship of student awards schemes and on-going relationships with schools and colleges. To avoid intellectual property conflicts, please DO NOT send any unsolicited product design ideas, concepts or sketches to us. Unfortunately, any submissions received will be deleted or destroyed unread.

  • Interested in stocking our products?
    Please email: sales@josephjoseph.com
  • Press / PR / Blogger Enquiries
    Please email: PR@josephjoseph.com
  • Online Affiliates
    Please email: affiliates@josephjoseph.com

Free delivery available to over 100 countries worldwide 

Minimum 2-year guarantee across all orders

Free returns with Paypal